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Online Support Services

We offer ongoing support and help when you need it to ensure you have the tools and skills necessary to promote your brand.

Services

Cloud software

Meet your business challenges head on with cloud computing services related to:
  • Priority liaison with inhouse support for Unleashed, Dear, Shopify and Woocommerce
  • Platform integrations
  • Training
  • Remote system checks

Consultation

We are on hand to work on ideas and focus on queries pertaining to:
  • SEO & Digital Marketing
  • App Development

Design

Our design services make cutting-edge design-led thinking available to organisations of all sizes and budgets:
  • Email signature creation
  • Logo creation

    Emails

    Whatever your email requirements are, our team of skilled professionals is at your disposal in assisting you with the following:
    • Adding and deleting licences
    • Resolving sending, receiving, archiving issues
    • Password resets
    • Consolidation
    • New staff setups (Office 365, Windows, Workspace)

    Network

    To help find the best IT security solution for you and your business, we can assist with the following:
    • Firewall installation
    • Settings adjustment

    Websites

    Focus on growing your business and let us take care of the maintenance of your website with:
    • Virus scans
    • Plugin updates
    • Content updates
    • Theme updates
    • Product updates / removals (for ecommerce)
    • Analytics updates

    Platform Support

    Once we have deployed your platform/service (e.g. inventory management system, emails platform) we can provide ongoing support charged on a monthly retainer.

    • PLATFORM SUPPORT 1
    • R395
      per month
    • Fast response time

    • Live online shared screen

    • 1 on 1 problem solving

    • 1 hour per month of online support; additional time charged at
      R395 per hour

    • PLATFORM SUPPORT 2
    • R795
      per month
    • Fast response time

    • Live online shared screen

    • 1 on 1 problem solving

    • 2 hours per month of online support; additional time charged at
      R375 per hour

    • PLATFORM SUPPORT 3
    • R1095
      per month
    • Fast response time

    • Live online shared screen

    • 1 on 1 problem solving

    • 3 hours per month of online support; additional time charged at
      R359 per hour

    OR pay as you go for R595 / hour

    Technical Support

    Let us help with all your technical needs however simple or complex. This covers all new development such as new website content, new staff training & new system integrations.

    • TECHNICAL SUPPORT 1
    • R695
      per hour
    • Simple updates e.g

    • New website page

    • Website changes

    • Analytics update

    • And more …

    • TECHNICAL SUPPORT 2
    • R795
      per hour
    • Staff training

    • Dashboard builds

    • Integrations of existing platforms

    • Complex new section of a website

    • And more …

    • TECHNICAL SUPPORT 3
    • R1095
      per hour
    • Software development

    • App development

    • System integrations

    • Server deployment

    • And more …

    Ready to level up your business?

    Contact us today!

     

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